Digital West Blog

Why Bigger Isn't Always Better

Posted by Meg McCall on 11/10/16 10:15 AM

Two more telco giants recently announced they are consolidating: CenturyLink and Level 3 Communications. This latest deal comes off the heels of AT&T’s purchase of Time Warner for $85 billion. And, not to be left out of the excitement, just this week Windstream and Earthlink agreed to a $1.1 billion merger.

While deals like these may be good for stock holders, the end result for business customers is even less choice for Internet connectivity, voice services and related communications services. And with less choice usually comes higher prices, regional service monopolization, and poorer customer service because, let’s face it, dealing with the Charters, AT&Ts and CenturyLinks of the world can be quite frustrating. Even the simplest billing or service issue can take hours to resolve, and that’s if you’re lucky enough to reach an actual human being.

Digital  West Metro Fiber Address InquiryIn addition, when it comes to providing the greater San Luis Obispo area with fiber optic connectivity, most of the big guys aren’t putting in the effort. The size of our community doesn’t justify the costs for them. (See Google Fiber’s recent announcement for more proof!)

Digital West, on the other hand, is committed to building the fiber optic infrastructure and providing the IT services that will strengthen businesses and foster the economic vitality of our region. We’re also dedicated to providing outstanding customer service, delivered by a team of live, local techs who are available 24/7/365!

The choice is clear!

Topics: Digital West News