Digital West Blog

Introducing MetroVoice: How It Works For You

Posted by Digital West Inc. on 4/30/18 1:58 AM

Last week, we introduced MetroVoice, our unique cloud-based phone system and the newest product in our Voice Services line. Cloud communication and MetroVoice can unify your business communications systems, give you a cost-savings and expand your company's reach.

The business communications landscape has been changing as rapidly as technology grows. The current cloud-based telephone solutions and other unified communications platforms now make it more viable, affordable and cost effective than even a few years ago.

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Topics: Digital West News, Voice Services, MetroVoice

Smarter is Here: Introducing MetroVoice

Posted by Digital West Inc. on 4/26/18 9:46 AM

Introducing MetroVoice, our unique cloud-based phone system and the newest product in our Voice Services line. MetroVoice provides your business with a unified telephone and communications system that scales to your company, no matter what size.

With MetroVoice, you'll actually get more features than an on-premise phone system but at a lower cost! MetroVoice is a robust communications system that provides your business with a phone system with full calling features plus mobile apps, instant messaging, online integration collaborative communication and much more.

And, by controlling our On Net engineering end-to-end, MetroVoice gives you the best voice quality possible.

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Topics: Digital West News, Voice Services, MetroVoice

Mobile Workforce Benefits from Hosted Phone Systems

Posted by Meg McCall on 3/2/18 1:14 PM

The workplace is becoming more mobile. Ninety-three percent of businesses have employees using a mobile phone as their primary communication device, and 59% have full-time employees working remotely. Do you have the right communications systems in place to keep everyone connected and productive? 

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Topics: Voice Services

2017 IRS Section 179 Tax Deduction: Create your own tax break before year-end

Posted by Digital West Inc. on 10/26/17 12:32 PM

2017 is ticking away - are you aware that the IRS Section 179 Tax Deduction deadline is December 31, 2017? You can create your own tax break using this the 179 Deduction when you purchase qualifying business property, like a telephone system, before year-end. Digital West offers several types of telephone systems, including Panasonic and Cisco phone systems, that will help your business get a tax break using Section 179.  

Section 179 Deduction allows you to deduct the full purchase price of your business phone system and other business equipment and assets up to $500,000 from your gross income. So, now is a great time to invest in or upgrade to a new phone system and take advantage of the Section 179 Tax Deduction.

Under the IRS tax laws, business owners are allowed to recover the costs of all or part of specified equipment or buisness purchases  up to $500,000. The Section 179 Deduction allows owners to use the deduction immediately for eligible property, providing the items were purchased (bought or financed) and used in the deduction year. IRS Section 179 is fairly simple to use for recouping your business property and asset costs. 

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Topics: Voice Services

820 Area Code Coming to the Central Coast

Posted by Digital West Inc. on 10/16/17 2:11 PM

Get ready to change the way you dial local calls in the 805, there's a new 820 area code overlay coming to town. 

The California Public Utilities Commission (CPUC) will start issuing phone numbers with the 820 area code in June 2018 to ensure a continuing supply of telephone numbers. Telephone customers in San Luis Obispo, Santa Barbara and Ventura Counties, as well as areas of Monterey and Kern Counties, will be affected by the new 820 area code overlay.

The addition of the 820 overlay does not require customers to change their exisitng area code. But it does mean that all local landline phone users will need to dial "1" followed by "805" or "820" and then the telephone number for every call - even calls within the same area code. Mobile phone users may choose to dial the area code + telphone number or 1 + area code + telephone number. By June 2018, callers will no longer be able to dial only seven digits for local calls.

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Topics: Digital West News, Voice Services

8 Advantages of Business VoIP Systems

Posted by Digital West Inc. on 8/16/17 11:10 AM

Businesses are embracing business technology and transforming the way they operate. Voice Over Internet Protocol (VoIP) phone systems have become mainstream and must-have for reliable and efficient business communication. And VoIP is budget-friendly! VoIP is also called Internet telephony, broadband telephony or IP telephony, voice over broadband or hosted phone.

How Does VoIP Work?

The way VoIP works is it encodes the digitized voice and that code is transmitted to the receiver over the Internet. The signal is decoded so that the receiver can hear the sender’s voice. This phone system is handled by a setup called Session Initiation Protocol (SIP) and the session continues until it is disconnected.

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Topics: Cloud Computing, Voice Services

On-Premise Landlines or Hosted Phones: What's the best choice?

Posted by Meg McCall on 6/27/17 1:00 PM

With so many choices, it's tough to know where to begin when choosing a new phone system.  There are at least two main categories of phone service: on premise land lines and cloud phones, the latter of which may also be referred to as Voice Over IP (VoIP), hosted phone, voice over broadband, or IP telephony. 

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Topics: Cloud Computing, Voice Services

VoIP and Hosted Phone Systems:  What Determines Voice Quality?

Posted by Meg McCall on 6/1/17 4:41 PM

Hosted phone systems, also referred to Voice Over IP (VoIP), IP telephony, voice over broadband or cloud phones, have gotten a bad rap over the years and often for good reason. Lost packets, jitter and latency aren’t some strange condition related to coffee-drinking, they are culprits that affect voice quality in VoIP conversations. Businesses have come to expect the outstanding call quality of landlines and are sometimes hesitant to transition to a cloud phone system, despite the cost savings, ease of programming and elimination of onsite service calls.

FACTORS THAT DEGRADE HOSTED PHONE VOICE QUALITY

Bandwidth – Speed is generally the top factor driving whether conversations are spotty. If you have two dozen employees making concurrent phone calls, 5/2 Mbps isn’t going to cut it. Without adequate 

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Topics: Cloud Computing, Voice Services