Digital West Blog

8 Advantages of Business VoIP Systems

Posted by Digital West Inc. on 8/16/17 11:10 AM

Businesses are embracing business technology and transforming the way they operate. Voice Over Internet Protocol (VoIP) phone systems have become mainstream and must-have for reliable and efficient business communication. And VoIP is budget-friendly! VoIP is also called Internet telephony, broadband telephony or IP telephony, voice over broadband or hosted phone.

How Does VoIP Work?

The way VoIP works is it encodes the digitized voice and that code is transmitted to the receiver over the Internet. The signal is decoded so that the receiver can hear the sender’s voice. This phone system is handled by a setup called Session Initiation Protocol (SIP) and the session continues until it is disconnected.

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Topics: Cloud Computing, Voice Services, VoIP

Net Neutrality: Keep the Internet Open

Posted by Digital West Inc. on 7/5/17 10:15 AM

The Federal Communications Commission (FCC) with support of big cable and telecom companies has been ready to jump on revoking its authority to enforce net neutrality rules. This July 12, dozens of websites, companies and organizations such as Amazon, Creative Commons, Internet Association and Netflix will participate in a "Day of Action" to keep net neutrality from being destroyed. The group is calling for community action in support and awareness of net neutrality.

But, does net neutrality matter? Does it matter which big corporations control the internet? 

Current net neutrality rules prevent powerful broadband providers (Charter and Comcast), as well as giant wireless providers (AT&T and Verizon), from blocking or slowing down access to lawful content. Here's an important detail: these companies can't create "fast lanes" for content providers who are willing to pay extra (and then passing the cost on to the consumer). What that means is your internet service provider (ISP) can't hold you hostage by slowing your Amazon Prime Video or Netflix stream to a molasses crawl (so you keep your cable plan), and your mobile carrier can't prevent you from using telecom apps (like Microsoft’s Skype) instead of your Verizon cell phone plan minutes.

So, does net neutrality as we know it matter? You better believe it does!

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Topics: Digital West inc, Services, Internet

America's Broadband Infrastructure is Aging

Posted by Digital West Inc. on 6/29/17 9:41 AM

This article, written by Mike Spieldeneer and recently published in the NEF newsletter, provides a good overview of the dilemma businesses and communities will soon be facing with respect to broadband.

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Topics: Metro Fiber

On-Premise Landlines or Hosted Phones: What's the best choice?

Posted by Meg McCall on 6/27/17 1:00 PM

With so many choices, it's tough to know where to begin when choosing a new phone system.  There are at least two main categories of phone service: on premise land lines and cloud phones, the latter of which may also be referred to as Voice Over IP (VoIP), hosted phone, voice over broadband, or IP telephony. 

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Topics: Cloud Computing, Voice Services

Giving Businesses the "Home Team" Advantage

Posted by Meg McCall on 6/22/17 9:10 AM

Business Technology Solutions VideoThe technology landscape continues to evolve, minute-by-minute. For businesses that means the playing field is changing. At Digital West, we are discoverers. Our mission is to inspire our customers and our community by exposing them to life-changing technology. We want to give area businesses the home field advantage, to take care of their technology needs so they can focus on other priorities.

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Topics: Digital West inc

VoIP and Hosted Phone Systems:  What Determines Voice Quality?

Posted by Meg McCall on 6/1/17 4:41 PM

Hosted phone systems, also referred to Voice Over IP (VoIP), IP telephony, voice over broadband or cloud phones, have gotten a bad rap over the years and often for good reason. Lost packets, jitter and latency aren’t some strange condition related to coffee-drinking, they are culprits that affect voice quality in VoIP conversations. Businesses have come to expect the outstanding call quality of landlines and are sometimes hesitant to transition to a cloud phone system, despite the cost savings, ease of programming and elimination of onsite service calls.

FACTORS THAT DEGRADE HOSTED PHONE VOICE QUALITY

Bandwidth – Speed is generally the top factor driving whether conversations are spotty. If you have two dozen employees making concurrent phone calls, 5/2 Mbps isn’t going to cut it. Without adequate 

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Topics: Cloud Computing, Voice Services

Getting To Know You: Your ISP Data is Up For Sale

Posted by Digital West Inc. on 4/12/17 10:00 AM

At the end of March 2017, The House of Representatives and the Senate voted to reverse the landmark Federal Communications Commission (FCC) privacy protection regulation that requires Internet Service Providers (ISPs) to get consumers' permission before selling their data. The President is supportive of the roll back bill, meaning it’s unlikely he will veto the measure.

Just to be clear, ISPs (such as Charter, TimeWarner and Verizon) necessarily carry much of your traffic data and this allows them understand what you do online, especially your search data. Although you can switch from Google to Firefox, switching your ISP (many of which are often monopolies) to one that protects your privacy isn’t as easy. As former FCC Chairman Tom Wheeler told the Huffington Post, “…if I don’t like the practice of my network provider, I’m out of luck.”

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Topics: Security, Internet

7 Key Benefits of Fiber Optic Connectivity

Posted by Digital West Inc. on 2/21/17 11:00 AM

Digital West has been working to make high speed fiber Internet more accessible to the Central Coast since 2010. Today, the Digital West fiber optic network helps municipalities run smoothly, businesses experience better returns and communities grow.

As the range of fiber infrastructure grows, fiber connectivity becomes a more affordable and simpler upgrade to your business technology. Let’s take a look at  the seven key benefits and advantages when you upgrade to a fiber optic network.

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Topics: Connectivity, Services, Fiber Optics, Internet

Digital West and Norcast Telecom Networks Join Forces

Posted by Digital West Inc. on 1/24/17 9:54 AM

 


Digital West and Norcast Telecom Networks have joined forces to transform the way businesses engage technology. The united Digital West company will continue under the Digital West name becoming the single largest business infrastructure service in the Central Coast region.

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Topics: Digital West inc

Digital West Passes Rigorous SOC 2 Type 2 Data Center Audit

Posted by Meg McCall on 12/20/16 12:38 PM

For the third consecutive year, Digital West has successfully completed a SOC 2 Type 2 examination of the security and availability of our colocation services. The exam was conducted by the independent firm, 360 Advanced, in accordance with standards put forth by the American Institute of Certified Public Accountants (AICPA). They conducted an evaluation of the controls Digital West has in place to protect our clients’ data security and availability.

Engaging in the SOC 2 exam is a demonstration of Digital West’s commitment to world class data services, and establishes us as the only carrier neutral data center between Santa Clara and Los Angeles Counties to have passed this rigorous evaluation. “Our customers have always had great faith in our ability to securely store and 

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Topics: Colocation, Security