Digital West Blog

2016 Tech trends in banking and finance

Posted by Digital West Networks Inc. on 5/26/16 11:00 AM

As the world becomes more and more digital, banks, credit unions and other financial institutions recognize the need to meet consumer expectations in their increasingly real-time world. This shift in technology means that the financial world must rethink the “branch-centric” model and move toward a omni-channel, customer-centric digital model. It means moving toward tech solutions with a big emphasis on on data security, access control and compliance requirements. For consumers, the next few years mean a progressively integrated and synchronized banking experience.

Banking & Finance Tech Trends

  • Connecting Digital and Branch Experience: 
    Financial institutions are expanding their mobile services and integrating their customers’ banking and mobile experiences from application processes to general transactions.
  • Tablets, Self-Service Kiosks and Video ATMs: Tablets allow customer service representatives to meet with and help customers who don’t need window service. Self-service let customers do their banking inside a brand on their own; some customers may chat with a remote teller through video ATMs.
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Topics: Managed Network Services, Remote Data Backup, Cloud Computing, Security

Why Managed Services Boosts Productivity

Posted by Sharon Durant on 5/13/16 12:29 PM

For many small and medium sized business owners like yourself, Managed Services may be a confusing topic. You’ve likely heard that they can lead to greater productivity and profits, but are unsure as to just how they do this. If you’ve been confused for long enough, today you’ll finally understand the process by which Managed Services can lead your business to increased productivity and a higher bottom line.

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Topics: Managed Network Services

Living by our Core Values

Posted by Sharon Durant on 5/6/16 10:46 AM

A few months ago, we announced that through the help of Collaboration Business Consulting, Digital West created our 7 Core Values. Since deciding on these values, we have been committed to letting them drive our decision making and strategic plans. Our team members are dedicated to living out these values in their everyday interactions with customers and each other. We are excited to share these with you and would love your feedback on how we can continue to improve! 

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Topics: Digital West Staff, Digital West Customer Service

Team Member Profile - Kyle Vradenburg

Posted by Sharon Durant on 4/27/16 10:30 AM

We love to take any chance we can get to highlight one of our outstanding team members! This week we introduce you to our Staff Accountant, Kyle Vradenburg. Kyle has been with Digital West since last August and has taken on the role of both Accounts Payable and Receivable. There's no task that Kyle takes on that he doesn't knock out of the park! For this reason along with his excellent customer service, we see that Kyle embodies Digital West's core value of "Seeking Excellence."

Kyle enjoys the friendly atmosphere here and is pleasantly surprised with how much IT knowledge he has gained since being in his role for just 8 months.

 

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Topics: Digital West Staff

Non Profit Spotlight - Garden House Morro Bay

Posted by Sharon Durant on 4/14/16 11:00 AM

One of the core values that guide our business decisions at Digital West is "Give Generously." We maintain a deep commitment to our communities, giving of our time, talent and treasure. One of the ways we embody this value is by offering complimentary web hosting services to local non-profits.

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Why you should consider Virtualization

Posted by Digital West Networks Inc. on 4/7/16 11:00 AM

Before you start purchasing any new hardware, consider virtualizing your IT infrastructure. Virtualization means to abstract the software from the hardware. Basically, as processors have increased in power and memory capacity, one physical server can now act as five virtual servers. Unlike before, where every time you have a new application you have to provide a new server, virtual servers can now run multiple operating systems and applications. This equates to less cost, flexible software redeployment and effective backups. Does this sound appealing to you? However before you start virtualizing your business, here are some things to consider.

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Topics: Virtual Resources

Tech trends that help franchises be more profitable.

Posted by Meg McCall on 3/29/16 1:00 PM

Franchises have grown up since the days of the first McDonald’s in 1955 and single-shop owners who could be their own boss right out of the box. Today, franchises are run by multi-unit owners and often they are multi-brand franchisees. Accordingly to FranData, multi-unit franchisees currently own 53% of the 450,000 franchise units in the U.S. and own 5 locations on the average. Franchising has become a lucrative and competitive business investment, and certain key technologies have the potential to help franchises gain advantage over the competition.

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Topics: Remote Data Backup, Cloud Computing, Security

What are the latest technology trends in health care?

Posted by Meg McCall on 3/14/16 2:00 PM

Technology is driving rapid change in health care. The growing adoption of cloud-based Electronic Health Records (EHR) is just one example. These records are more agile for health care practitioners and provide a more complete medical history. For consumers, they mean greater access to and portability of their health information. The number of EHR providers, such as AthenaHealth, Epic, AllScrips and GE Healthcare, has skyrocketed, in part, because these cloud-based platforms can be updated seamlessly and integrate well with other business systems.

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Topics: Cloud Hosting, Security

Safe Harbor: What are the implications for data transfer between Europe and the US?

Posted by Meg McCall on 2/11/16 11:40 AM

Until October of last year, approximately 5,000 businesses self-certified that they would provide adequate protection of European citizens' data once it was in the US for processing, under the 15-year old Safe Harbor Agreement. That agreement has now been ruled invalid by Europe’s top court, leaving companies scrambling to figure out how to operate legal data transfers. Recent articles in the New York Times and Tech Crunch reported on the issue.

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Topics: Colocation

Company Mission and Core Values

Posted by Sharon Durant on 1/18/16 12:55 PM

We’re very excited to share our new mission statement and core values with you. With the excellent guidance of Collaboration Business Consulting, we’ve been able to articulate what’s important to us as an organization in serving our customers and the community. These principles have allowed us to deeply focus on what is most important, and our expectation is that this focus will have visible results in the coming year. We invite you to hold us accountable to these values if we fall short and celebrate with us when we do deliver. As always, community is at the heart of our Mission and Values. We enjoy solving problems, and we’re excited to help you discover technologies that will help you achieve your dreams! If you have any questions or would like to discuss opportunities for your company, click on the icon below!

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Topics: Digital West News